Answer faster with quick replies
Save canned answers to FAQs (pricing, hours, directions) and insert them with a shortcut. Faster replies win more business.
Most buyers go with whoever replies first — speed is a sales advantage, not just a courtesy.
Organise with labels
Tag chats — New lead, Quoted, Paid, Follow-up — so nothing slips. Your inbox becomes a simple pipeline you can actually work.
Greeting & away messages
Set an automatic greeting for first-time chats and an away message for after hours, so nobody feels ignored.