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CLEAR KOVE
Getting Paid Online: Payment Basics for SA Businesses

Fees and getting your money

Understand the fees

Most gateways charge a percentage per transaction (and sometimes a monthly or per-payout fee). Small percentages add up — know your real cost per sale.

Small percentages add up — work out your real cost per sale before you price.

Payouts and cash flow

Check how often each gateway pays out and whether there's a minimum. Slow or infrequent payouts can strain a small business's cash flow.

Refunds and chargebacks

Refunds reverse a sale; chargebacks happen when a customer disputes one with their bank. Keep proof of delivery and clear policies to protect yourself.

A refund is you reversing a sale; a chargeback is the customer disputing it with their bank. Keep proof of delivery to defend one.

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