Order workflow
Have a simple flow: order in → confirm → fulfil → mark shipped → follow up. Consistency keeps customers informed and you sane.
Refunds and returns
A clear, fair returns policy builds trust and is expected under the Consumer Protection Act. Decide it before you need it.
Yes — a fair, clear returns policy builds buyer trust and is expected under South Africa's Consumer Protection Act.
Keep stock honest
Overselling stock you don't have wrecks trust. Track inventory and mark items out of stock promptly.