List your top ten questions
Pull the questions you answer over and over — from emails, calls and WhatsApp. These are your bot's backbone.
Your most-repeated questions from emails, calls and WhatsApp are the backbone of a useful bot.
Design the happy path
For each question, script the ideal short exchange: question → helpful answer → next step. Keep it to a few lines.
Handle 'I don't know' gracefully
Plan what happens when the bot can't help: apologise briefly and hand off to a human or capture contact details. Never dead-end a visitor.
Apologise briefly and hand off to a human or capture contact details — never dead-end a visitor.